For Phone Orders: While you can certainly place a secure order for
one of our products online, many people do prefer ordering over the
phone. If you would like to do this, or you would like additional
product information, you can call the Spice Exchange hotline toll
free from 8AM to 5PM Central Time at: (800) 886-6354
Payments: Payments may be made by credit card online or
via phone. A Prepayment may be mailed to Canadian Accounts. U.S. Funds
For payment by check: We do accept payments by check but only on mail
orders. You can make checks payable to: Figueroa Brothers, Inc.
922 Industry Road
Kenner, LA, USA 70062
Shipping Information: It is our policy to make ordering as easy as possible
whether online, on the phone, or by mail order.
For your shipping costs if ordering by phone or mail, add 15% to your
total order. Also note that all orders include a $2 fee for handling.
NOTE: There is a $6.50 minimum shipping charge on all orders
For your shipping costs if ordering online, we feature a special UPS
shipping calculator that automatically determines the cost of shipping
your products to you. Just enter your destination zip code and the
type of shipping (Ground, Next Day, 2 Day, etc.) you would like to
have this shipped.
For International Orders Only: Due to the differences in frieght, International
orders should submit their orders to us and we will contact them via
email with shipping options and prices prior to charging their credit
Returns: The following information applies to procedures
for receiving orders by truck lines or UPS
and for Returned Merchandise
Damage Claims and Shortages: Figueroa Brothers, Inc. will not process reshipments
for claims and shortages without the following procedures properly
1. If you receive goods and sign the bill of lading without inspecting
your shipment you are fully responsible for it. Figueroa Brothers,
Inc. will no accept damages that are not noted to the driver and recorder
on the bill of lading or a damage report. This signed document is
needed to file a claim with UPS
or any of the frieght lines we use.
2. Figueroa Brothers, Inc. will require proof of case count and damages.
3. All orders should be checked in and compared to the invoice that
is shipped with the order. If the product is short of what the invoice
indicates, please have the driver sign the bill of lading noting what
items are missing.
4. The product should also be examined closely for damages. If any
are damaged, please have the driver make a note of it on the bill